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Avaya Voice Solutions Consultant

Location: Toronto, Ontario
Job # 1511401
Date Posted: 08-07-2012

Bell Canada is the leading provider of network solutions for the enterprise business market. Within the Bell Business Market's (BBM) group, the Convergence Consulting Services division is responsible for developing and implementing customized, integrated communication solutions for corporate customers in partnership with the Sales teams.  Join a recognized team where you will have the opportunity to be the preferred advisor of VIP customers in developing leading-edge technological solutions, and to complete professional services mandates with regard to the design and deployment of customer solutions for the data and voice network.

The Bell Business Markets Avaya Voice Solutions team offers industry-leading voice based solutions and is accountable to deliver best-in-class, repeatable voice solutions for the large enterprise business market.  We are looking for an Avaya Consultant to join our team on a contract basis.

Job Duties/ Accountabilities: Your accountabilities will be: Act as the principal point of contact with the Sales team in analyzing customers’ business needs, identifying issues, conducting feasibility studies, and making technical recommendations. The candidate’s role is to assist customers in developing complex technological solutions and ensuring their full satisfaction, in the short, medium and long term. Assume responsibility for technological directions and for the design of the overall and detailed architectural plans for IP telephony and convergence systems (video, messaging, collaboration tools, etc). Act as technical authority to customers with regard to IP telephony and convergence. Stay abreast of leading-edge data network technologies, and of the IT systems and applications used in the industry, preferably those applied to the finance sector. Provide support for telecommunications products and services for sales staff, customer solution experts and technicians. Evaluate costs and labour for telecom equipment; write/document the technical component of customer proposals. Communicate with the Product Management and Solution Development teams. Assume responsibility for solution development and integration with other specialized disciplines such as networking, network security, wireless Wi-Fi, cellular telephony, call centre, etc. Promote and identify consulting opportunities and complete mandates assigned by customers. Expert level IP telephony troubleshooting in a large scale network environment. Strong Technical Account management skills. Excellent written and verbal communication skills.

Your qualifications/ competencies are: Technical skills with regard to IP telephony and convergence products and services from Avaya.  Specific expertise in IP telephony equipment from Avaya Systems: CM, SM/SMGR, MM, AES, CMS, AACC etc Expertise in IP telephony protocols: SIP, H.323, RTP, G.711, G.729, etc. Knowledge of application services and products supporting IP telephony: TFTP, DNS, DHCP, LDAP, Windows Server 2003/10, LINUX, etc. Knowledge of telephony services and standards (key systems, PBX, E.164, PSTN, Centrex, DID, FAX, 911, CDR, etc.)

Experience with the security and quality of service parameters required for IP telephony Skills with regard to solutions design, telecom equipment configuration, and lab testing General knowledge of the telecommunications industry, specifically the following areas: LAN/WAN networking, wireless Wi-Fi, management and outsourcing, cellular telephony, security technology, call centre, collaboration tools, video and tele presence, etc. Negotiating and problem-solving skills. Strong planning skills in order to execute activities in order of importance.  Excellent verbal and written communication skills. Ability to make swift, efficient decisions. Creative and innovative approach to problem-solving. Leadership skills. Team player. Ability to work in a dynamic, constantly evolving environment.  Interest in acquiring technical and business knowledge relating to one or many customers. General project management knowledge.

Knowledge and training required: Degree in Electrical Engineering or Computer Science, or a graduate of a specialized technical school. Expert Level Avaya Systems certification ( ACE IPT, ACS IPT Design, ACS IPT Implementation).  Recognized certifications from the main product manufacturers (Avaya, Microsoft, etc.). Knowledge of office system software (MS Office, Internet Explorer, Visio). Strong business acumen.

Experience required: Seven years’ experience in designing and deploying solutions related to IP telephony and convergence technologies. Three years’ experience in pre-sales and direct customer relations. Pertinent experience in the field of consulting services. Typically requires (degree) or equivalent plus 5-10 years experience in a network engineering or telecommunications support environment.

The masculine and feminine used in this job offer refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.

Etienne Malouin
Senior Resource Manager
Bell Business Markets/Professional Services (CRMO)
Ottawa, Ontario

Tel: (613)785-2314
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